Help Center

We recommend customer choose carefully before payment, We’re really quick at packing your order.

1. If order was placed before 10am (business day), please contact us to see if the order has been dispatched or not,  there is no guarantee we can change or cancel your order if your order is sent.
2. If order was placed after 10am (business day),  please contact us to change order or cancel order,  if you are not responsed by email in 3 hours please call us directly and have your order number ready.
3.  For all orders changed or cancelled, the original fee (eg paypal fee 2%, credit card surcharge 1.5%) cost that we were charged but did not pass on at the time of your order, will be deducted from your refund.

It is very simple 🙂

1.Please go to the product page and select size (distant bewteen center), the corresponding photo and price will come up, enter your desired quantity then press”add to cart”.

2. Once you finish adding items, please press “view cart” then you will be redirected to cart page to checkout.

3. In cart page, simply enter your postcode for shipping calculation, the press “proceed to checkout” .

4. Please fill all the postal detail with the star mark*, review the order details and choose payment method, then press “place order” to finalise the payment

5. Still having issue? No worries, please contact us for help.

Igrab.com.au do sell to both public and trade, and we do ship to Australian and New Zealand address.

Distance between center (CTC) refers the distant between 2 screws holes of a handle, either you want to replace the old handles or pre-drill the new holes it is the most crucial measurement for a handle.

We accept PayPal and Credit Card as payment methods.

Igrab.com.au offers warranty against defects in finishes, materials and workmanship for 12 months from the date of purchase. We cannot be liable if the products are subject to:

• Improper or lack of maintenance, eg harsh or corrosive cleaning products
• Incorrect installation or failure to follow instructions.
• Use of a product for which it was not designed, exposure to weather and/or environmental conditions exceeding reasonable or otherwise specified environmental tolerances, including, but not limited to, coastal environments, high humidity rainfall and wind, it’s important to acknowledge that this also extends to all products utilised externally.
• It’s important to highlight that products made of brass/gold and zinc diecast are not advisable for coastal areas, and any damages to their finishes are not included in this warranty.
• This warranty excludes coverage for labor costs, personal losses, economic, consequential, or property damages of any nature.
• The warranty explicitly excludes coverage for any damages incurred through the commercial use of Cabinetware, Doorware, or General Hardware products. Approved Models are intended solely for domestic, personal use.
• Our solid brass handle coated with high grade lacquer, due to the natural property of the brass material even these have some limitations and may alter over time and with varying amounts of use, the brass handle cannot be guaranteed unconditionally, Enjoy the charm of brass handle natural beauty and the unique ageing over time.

We recommend customer choose carefully before payment, We’re really quick at packing your order.

1. If order was placed before 10am (business day), please contact us to see if the order has been dispatched or not,  there is no guarantee we can change or cancel your order if your order is sent.
2. If order was placed after 10am (business day),  please contact us to change order or cancel order,  if you are not responsed by email in 3 hours please call us directly and have your order number ready.
3.  For all orders changed or cancelled, the original fee (eg paypal fee 2%, credit card surcharge 1.5%) cost that we were charged but did not pass on at the time of your order, will be deducted from your refund.

It is very simple 🙂

1.Please go to the product page and select size (distant bewteen center), the corresponding photo and price will come up, enter your desired quantity then press”add to cart”.

2. Once you finish adding items, please press “view cart” then you will be redirected to cart page to checkout.

3. In cart page, simply enter your postcode for shipping calculation, the press “proceed to checkout” .

4. Please fill all the postal detail with the star mark*, review the order details and choose payment method, then press “place order” to finalise the payment

5. Still having issue? No worries, please contact us for help.

Igrab.com.au do sell to both public and trade, and we do ship to Australian and New Zealand address.

Distance between center (CTC) refers the distant between 2 screws holes of a handle, either you want to replace the old handles or pre-drill the new holes it is the most crucial measurement for a handle.

We accept PayPal and Credit Card as payment methods.

Igrab.com.au offers warranty against defects in finishes, materials and workmanship for 12 months from the date of purchase. We cannot be liable if the products are subject to:

• Improper or lack of maintenance, eg harsh or corrosive cleaning products
• Incorrect installation or failure to follow instructions.
• Use of a product for which it was not designed, exposure to weather and/or environmental conditions exceeding reasonable or otherwise specified environmental tolerances, including, but not limited to, coastal environments, high humidity rainfall and wind, it’s important to acknowledge that this also extends to all products utilised externally.
• It’s important to highlight that products made of brass/gold and zinc diecast are not advisable for coastal areas, and any damages to their finishes are not included in this warranty.
• This warranty excludes coverage for labor costs, personal losses, economic, consequential, or property damages of any nature.
• The warranty explicitly excludes coverage for any damages incurred through the commercial use of Cabinetware, Doorware, or General Hardware products. Approved Models are intended solely for domestic, personal use.
• Our solid brass handle coated with high grade lacquer, due to the natural property of the brass material even these have some limitations and may alter over time and with varying amounts of use, the brass handle cannot be guaranteed unconditionally, Enjoy the charm of brass handle natural beauty and the unique ageing over time.

We recommend customer choose carefully before payment, We’re really quick at packing your order.

1. If order was placed before 10am (business day), please contact us to see if the order has been dispatched or not,  there is no guarantee we can change or cancel your order if your order is sent.
2. If order was placed after 10am (business day),  please contact us to change order or cancel order,  if you are not responsed by email in 3 hours please call us directly and have your order number ready.
3.  For all orders changed or cancelled, the original fee (eg paypal fee 2%, credit card surcharge 1.5%) cost that we were charged but did not pass on at the time of your order, will be deducted from your refund.

It is very simple 🙂

1.Please go to the product page and select size (distant bewteen center), the corresponding photo and price will come up, enter your desired quantity then press”add to cart”.

2. Once you finish adding items, please press “view cart” then you will be redirected to cart page to checkout.

3. In cart page, simply enter your postcode for shipping calculation, the press “proceed to checkout” .

4. Please fill all the postal detail with the star mark*, review the order details and choose payment method, then press “place order” to finalise the payment

5. Still having issue? No worries, please contact us for help.

Igrab.com.au do sell to both public and trade, and we do ship to Australian and New Zealand address.

Distance between center (CTC) refers the distant between 2 screws holes of a handle, either you want to replace the old handles or pre-drill the new holes it is the most crucial measurement for a handle.

We accept PayPal and Credit Card as payment methods.

Igrab.com.au offers warranty against defects in finishes, materials and workmanship for 12 months from the date of purchase. We cannot be liable if the products are subject to:

• Improper or lack of maintenance, eg harsh or corrosive cleaning products
• Incorrect installation or failure to follow instructions.
• Use of a product for which it was not designed, exposure to weather and/or environmental conditions exceeding reasonable or otherwise specified environmental tolerances, including, but not limited to, coastal environments, high humidity rainfall and wind, it’s important to acknowledge that this also extends to all products utilised externally.
• It’s important to highlight that products made of brass/gold and zinc diecast are not advisable for coastal areas, and any damages to their finishes are not included in this warranty.
• This warranty excludes coverage for labor costs, personal losses, economic, consequential, or property damages of any nature.
• The warranty explicitly excludes coverage for any damages incurred through the commercial use of Cabinetware, Doorware, or General Hardware products. Approved Models are intended solely for domestic, personal use.
• Our solid brass handle coated with high grade lacquer, due to the natural property of the brass material even these have some limitations and may alter over time and with varying amounts of use, the brass handle cannot be guaranteed unconditionally, Enjoy the charm of brass handle natural beauty and the unique ageing over time.