Online ordering and delivery is normal!! Our showroom will be closed from 21th DEC till 14th of JAN, please see below calender for detail open days.
“CLOSE” means holiday closure and no phone support.
“Showroom close” means delivery and pickup for online order ONLY, phone and email support available.
Email and phone support will be available from 3rd of JAN 2025.
Please scroll down for FAQ or email us for any enquiry. Wishing you a safe and happy holiday season!
1.When will my order be shipped out during holiday?
Orders will be sent on 23rd and 30th of DEC and then 3rd of JAN, we only close our showroom but normal delivery and click and collect order are as per normal. Please keep an eye on your email regarding order confirmation and tracking notification (which might be in the junk mail box sometimes)
2. How long does delivery takes?
Due to holiday season please expect a few more working days on top of below time frame , Delivery times vary depending on the your postcode, you can also choose *express post for urgent order.
99% of the orders will be shipped next business day after receiving full payment, deliveries typically occur within:
– 2-4 days to NSW Metro, SA Metro, and QLD Metro.
– 4-7 days to VIC Metro,VIC Rural, NSW Rural, SA Rural.
– 5-7 days to WA Metro, TAS Metro.
– 7-9 days to WA Rural, QLD Rural, TAS Rural, and NT.
Delays may occur during holiday and peak periods or extreme weather conditions. *There is no guaranteed for overnight express post, although we do send out parcels on time, there is still 1 out of 20 parcels were not delivered overnight for express post which beyond our control.
3.Will my order arrive before Christmas?
If you order before cut off day, the order may arrive in time, but it is always good to order earlier than later to avoid disappointment, please use express post instead if your order pass the cut off day
please check here for cut off day.
If I order after these dates, can I still get my order before Christmas?
Of course! Even if you place an order on or after cutoff day (regular post), it is still quite possible that your order will be delivered before Christmas, we just can’t guarantee it.
| Sydney Metro Areas | 18th Dec |
| Melbourne Metro Areas | 13th Dec |
| Brisbane Metro Areas | 13th Dec |
| Adelaide Metro Areas | 13th Dec |
| Tasmanian Metro Areas | 13th Dec |
| Perth Metro Areas | 8th Dec |
| Darwin Area | 8th Dec |
| New Zealand | 3th DEC |
| VIC Regional Areas | 13th Dec |
| ACT and NSW Regional Areas | 13th Dec |
| QLD Regional Areas | 13th Dec |
| SA Regional Areas | 13th Dec |
| WA Regional Areas | 8th Dec |
| TAS Remote Areas | 8th Dec |
| NT Alice Springs & NT/QLD remote | 8th Dec |
5. Where is my item?
You shall receive a tracking notification (which might be in the junk mail box sometimes) from both of us and auspost, if not please login your account or email us to request one.